OUR SERVICES
How We Work
How We Work
Following the initial enquiry/consultation you will be sent an email confirming the conversation and indicating the identified options or solutions to your particular situation.
If you wish to proceed with a suggested option we will require you to sign a formal Client Agreement that confirms all services to be provided and the costs for which you are responsible. The MARA Consumer guide will also be provided to you which indicates the industry standards for the service you received.
Upon receipt of the signed Agreement you will be sent a document checklist and relevant information specific to your situation, and work on your application can then commence. We aim for a turnaround time from sign-up to lodgement of 2 weeks depending upon your ability to respond to our queries quickly and provide essential documents and information. We are also able to adjust this timeframe if you have an urgent need for a quicker service due to a visa expiry deadline, etc.
We will prepare a draft application for you, and you will be required to check and approve this prior to lodgement. We will take responsibility for preparation, lodgement and ongoing management of your application and will liaise with the department of home affairs on your behalf as necessary.
If you wish to contact us to discuss your migration situation, you can do so via the enquiry form on this website, by email or by telephone. We will respond to your enquiry and if appropriate will arrange a consultation either in person or by telephone at a mutually convenient time. Whilst it is always a pleasure to meet new clients, face-to-face meetings are time consuming and except in particularly complex situations, we generally find that communication via email and telephone is sufficient to manage the relationship.
Frequently Asked Questions
Check our Top Ten most frequently asked questions. If we haven’t answered your initial questions then give us a call and book a consultation.